Do staff members object to your performance metrics program? If you are an executive about to go down “KPI Lane” at 100 mph you had better check ahead for potholes in the road. It may be clear to you what KPIs you want to implement but your staff may think otherwise. Recently Green Peg completed […]

In the previous article I talked about using the Mean to help you determine initial KPI targets. There is an old saying in statistics that goes like this:
 “A man had one foot in a bucket of ice water and another foot in a bucket of boiling water and he said that on the average he […]

In a previous article, I shared a tip on how to take a list of proposed KPIs and then prioritize that list using a multi-voting technique. Let’s assume we now have that set of KPIs that our organization agreed to use. We are happy with what we are measuring and we understand the business reason […]