In the previous article, Air Travel Series (#2), I created my own classification of annoying travelers. These are the people, because of Murphy’s Law, that will be sitting right next to you on the longest flight of your life. I’ll tell you exactly how to avoid some of them in this article and how you […]
Question: How do you build an outstanding company?
Answer: Start with a commitment to establish a culture of delivering outstanding service to your customers. “OK, fine”, you say. What the heck does that mean and how do you actually do that? The two most important prerequisites are:
The top leadership (President/CEO) must be convinced that […]
Do staff members object to your performance metrics program? If you are an executive about to go down “KPI Lane” at 100 mph you had better check ahead for potholes in the road. It may be clear to you what KPIs you want to implement but your staff may think otherwise. Recently Green Peg completed […]
The Principal Consultant and the President of Green Peg, a company that helps organizations improve the quality of service they provide to their customers and employees.
