Archive for the ‘Great Service’ Category

Customer Service Mindset

Tuesday, October 2nd, 2007

Today a good friend of mine (Jeff) told me about an experience he had with Pacific Gas & Electric, our mega utility out here on the left coast. He was remodeling a house and  had a procedural question about how to get the utility company to move the gas meter. Apparently you can request this […]

Apple iPod Touch

Tuesday, September 25th, 2007

Yesterday I received my Apple iPod touch device. This is the most beautiful, elegant and intuitive device I have ever owned. It simply knocked my socks off.  It is similar to iPhone without the phone part.  I transferred my music from iTunes, copied all my photos onto the device, checked out my own website on the […]

Airport Security Lines: Post 9/11

Tuesday, September 11th, 2007

Do you remember the last time you went through the security line at an airport? You arrived at the security checkpoint and there were 200 people ahead of you resembling rats winding their way through a maze. The angry old guy that was in back of me had not taken a shower for a week. […]

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