Today a good friend of mine (Jeff) told me about an experience he had with Pacific Gas & Electric, our mega utility out here on the left coast. He was remodeling a house and  had a procedural question about how to get the utility company to move the gas meter. Apparently you can request this […]

Do you remember the last time you went through the security line at an airport? You arrived at the security checkpoint and there were 200 people ahead of you resembling rats winding their way through a maze. The angry old guy that was in back of me had not taken a shower for a week. […]

None of us like rushing off of an aircraft to make a connecting flight. Today I witnessed a United Airlines flight attendant exercise some initiative and make a positive difference for her passengers.  My flight from Seattle-Tacoma airport to San Francisco had a number of people on board that were making connecting flights close to […]