A major component of great customer service is the initial first impression that a business makes with its customers. But, wait! Often there are actually several unrecognized opportunities for businesses to make a great first impression, and then another, and then another with the same customer!

Recently, my better half and I spent a week on […]

Yesterday I received my Apple iPod touch device. This is the most beautiful, elegant and intuitive device I have ever owned. It simply knocked my socks off.  It is similar to iPhone without the phone part.  I transferred my music from iTunes, copied all my photos onto the device, checked out my own website on the […]

Do you remember the last time you went through the security line at an airport? You arrived at the security checkpoint and there were 200 people ahead of you resembling rats winding their way through a maze. The angry old guy that was in back of me had not taken a shower for a week. […]