Question: What is a better way to fly than First Class on the airlines?
Answer: Jet Charter!
In this article we will explore the advantages of the jet charter experience, get an idea of the cost and get some insight directly from one of the charter pilots. Briefly, here are some of the advantages of flying on […]
This article will be the first in a series to examine the challenges of air travel, the customer touch-points during the travel process and what customers themselves can do to improve their experience.
We all know the current state of airline travel. A recent 2008 study by JD Power determined (no surprise) that satisfaction is down. […]
William S. Ayer
Chairman, President and Chief Executive Officer
Alaska Airlines and Alaska Air Group
Dear Mr. Ayer,
I recently took a flight from Anchorage, Alaska to Seattle, Washington on Alaska/Horizon. I can only begin to imagine how difficult it is to run an airline in the current economic and security environment and at the same time create […]
The Principal Consultant and the President of Green Peg, a company that helps organizations improve the quality of service they provide to their customers and employees.
