I used to be under the impression that American Express was a company that cared about their customers. My recent experience suggests that they are more like the octopus pictured in this playground. The head is hollow, disconnected from its tentacles and the number 3 tentacle does not know what the number 8 tentacle is […]

Do staff members object to your performance metrics program? If you are an executive about to go down “KPI Lane” at 100 mph you had better check ahead for potholes in the road. It may be clear to you what KPIs you want to implement but your staff may think otherwise. Recently Green Peg completed […]