In the previous article I talked about using the Mean to help you determine initial KPI targets. There is an old saying in statistics that goes like this:
 “A man had one foot in a bucket of ice water and another foot in a bucket of boiling water and he said that on the average he […]

In a previous article, I shared a tip on how to take a list of proposed KPIs and then prioritize that list using a multi-voting technique. Let’s assume we now have that set of KPIs that our organization agreed to use. We are happy with what we are measuring and we understand the business reason […]

I am often asked by executives to help them define, or redefine, the Key Performance Indicators (KPIs) for their organization. The mere fact that they want to do this at all is a great sign. Bravo!  It means they want to use real data to measure their effectiveness and act as a catalyst for improving. […]