My mischievous Labrador Retriever Bailey frequently goes to the local PetSmart “doggie day camp” to socialize with her playmates while I am working with clients. Like most businesses that want to improve the service they provide to their customers, PetSmart surveys their customers. At checkout time, they printed a receipt that said:  “Take our brief […]

Today a good friend of mine (Jeff) told me about an experience he had with Pacific Gas & Electric, our mega utility out here on the left coast. He was remodeling a house and  had a procedural question about how to get the utility company to move the gas meter. Apparently you can request this […]