My infinitely better half Karla once joked about a person’s bad attitude and said that this person had a “tude”. So, I have also adopted this little abbreviation for “bad attitude”. Next time you receive bad service from someone with a “tude”, take in your “tude” checklist and see how many of these characteristics match the service representative:

1. Bad mood
2. Rude
3. Bad tone of voice
4. Not interested in helping you
5. Chewing gum and no eye contact
6. Visiting with other coworkers and ignoring customers
7. On the phone with friends
8. Busy blaming something on a coworker

Feel free to comment and/or add to this list!

This entry was posted on Tuesday, May 22nd, 2007 at 1:09 pm and is filed under Service Humor, Service Tips, Measuring Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.