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My infinitely better half Karla once joked about a person’s bad attitude and said that this person had a “tude”. So, I have also adopted this little abbreviation for “bad attitude”. Next time you receive bad service from someone with a “tude”, take in your “tude” checklist and see how many of these characteristics match […]

Every day, regardless of what I am doing, I pay very close attention to how organizations provide service to their customers. Last week I had to pick up a certified piece of mail at my local post office. I would like to share a few observations with you from my visit:

The line was long. Time […]